Identity check

Boho Casino: Verified once, then withdrawals stop waiting on us

The license requires every player to be checked against money laundering rules, and Boho Casino usually closes the review within 14 hours.

Start the check

Licensed & auditedGaming Control Board Curaçao OGL/2005/7544/400, audited by eCOGRA and GLI

No surprises

Read this before your first cashout

Useful the moment a payout sits on hold or the site asks for papers.

Who checks

Boho Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2005/7544/400

Review time

14 hours

Needed by

Before the first withdrawal

Questions go to

[email protected]

Age checked

18+

First-time pass

Get through it on the first go

Most delays come from one blurred corner or a bill with the wrong name on it.

Open your profile page

Open your profile and look for the area where the site lists what it still needs from you. Read the wording above each upload slot before you send anything.

Lay the card flat

Photograph your photo ID flat on a table in daylight, with all four corners inside the frame. Glare and shadows across the face are the usual reason a copy is refused.

Full page, not a screenshot

Send a bill or bank letter showing your name and your home address, dated recently. A mobile screenshot often fails, so use the full page with the edges visible.

How long is the wait?

Once the uploads land, the team reviews them and writes back to you. Nothing else is needed from your side; a reply usually arrives well inside a day.

One clear list

Small files, three answers

Boho Casino keeps the list short and names it up front, so nothing arrives as a surprise.

Photo ID

ConfirmsWho you are

Must showAll four corners, face clear, no glare

Proof of address

ConfirmsWhere you live

Must showYour name, home address and a recent date

Payment card image

ConfirmsThe card is yours

Must showCardholder name, first six and last four digits

Get it through on the second send

Why does the letter not match? A payslip or card photo shows a spelling or an address that sits differently on your Boho Casino profile, so the reviewer cannot tie the paper to you. Match the name to your profile exactly Update your address before you resend

Shoot the current one. Cards and passports carry an expiry date, and a copy of one that has already lapsed proves nothing about who you are today. Send a document still in date today Photograph the new one if it arrived

Cropped before, complete now. A corner cut off by the frame leaves the reviewer guessing, and guessing is the one thing a license does not allow our team to do. Fit all four corners in the photo Lay the paper on a dark, flat surface

Show us where the money started

Boho Casino N.V. holds license OGL/2005/7544/400 from the Gaming Control Board Curaçao. That license obliges us to know where deposited money comes from, so at times we simply have to ask. It is a routine step for every licensed operator, never a suspicion about you.

Any one of these can be enough, depending on what the reviewer needs to see.

Recent bank statement
Payslips from your employer
Tax or income summary
Sale or transfer of an asset
Pension or benefit letter

Four moments

When will you ask me?

Use this to see ahead of time which steps on the site bring a request for papers.

Your first pending payout

Cashing out for the first time triggers the full check, because the license requires a closed identity file before money leaves Boho Casino; expect photo ID and proof of address.

An age check at sign-up

New Zealand law sets 18 as the minimum age, and our Gaming Control Board Curaçao license carries the same bar, so a young-looking account may be asked for photo ID.

A freshly linked card

Adding Skrill, POLi or another new route puts a fresh payment path on the account, and the reviewer asks for proof that the card or wallet belongs to you.

Expect the question first

Sums far above your usual pattern raise a routine question, so have a statement or payslip ready and send it through [email protected] within the 14 hours we allow.

Worry box

How long until my documents clear?

What most New Zealand players want to know before they send anything in.

How long does the check take after I send my papers?+

Once everything has landed, our team works through the file and replies within 14 hours. Most players hear back well before that, so check your inbox and the verification email address is there if you want an update.

Why does Boho Casino want to know where my money came from?+

This is a routine step our licence puts on every operator, not a warning about you. It shows that the funds you play with were earned lawfully, which keeps the site and its players out of money laundering trouble.

Are the documents I upload kept safe from other people?+

Files travel over TLS 1.3 encryption and are seen only by the team that handles checks. Your papers are never shared with other players or sold on, and any request for them comes through our verification email address.

What happens if my name changed and the ID does not match?+

Send the current photo ID plus something showing the name change, such as a marriage certificate or a deed poll. Our team matches the two records, and once the link is clear the file is approved against your account name.

Will you ask me to send the same documents again later?+

Usually not, because an approved file stays approved. A fresh copy may be needed if the ID expires, if your address changes, or if a monthly card update is requested; the request always names the exact paper wanted.

When at the latest do I need to be verified to cash out?+

Before your first withdrawal leaves the account, every player must be checked, as our licence requires. The site may ask earlier, at registration or on your first deposit, so keeping the documents ready saves waiting later.