Need help right now

Boho Casino answers before the kettle boils

Reach live chat, e-mail or the New Zealand phone line any hour of the day, all week, and a person replies in minutes.

Message support now Trusted by 377,000+ players

Paid today

771,623 NZ$

2,111 Players online

Licensed & auditedGaming Control Board Curaçao OGL/2005/7544/400, audited by eCOGRA and GLI

Fast payoutsAverage withdrawal time 22 minutes, up to NZ$60,000 per transaction

Data protectionTLS 1.3 encryption across all sessions and transactions

Boho Casino channels

Three routes to a real person

Every route below reaches a person, because Boho Casino keeps someone on the line at all times.

Where is the live chat?

Chat suits anything you need solved in the next minute: a stuck bonus, a failed login, a bet in limbo. Someone types back in about one minute, day or night.

Start chat

E-mail to the support inbox

Send the details of anything you can describe at length, such as a payment trail or an account query, to [email protected]. Replies arrive within about four hours.

Write us

Can I just phone someone?

Ring +64 9 288 3954 (NZST) when talking is easier than typing and you want the answer spoken. Calls answer in roughly one minute, whatever the hour.

Call now

Boho Casino in New Zealand

Support built around New Zealand players

Yes: the phone line is a New Zealand number, so you never pay to ring an overseas desk at odd hours.

How to reach us

New Zealand phone+64 9 288 3954

Our time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

Supervisor and licenceGaming Control Board Curaçao, OGL/2005/7544/400

Where to get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Complaint route

Boho Casino complaint path, step by step

Follow this path when the first answer leaves your issue open and you need it settled.

Your problem in writing

Reach support through live chat, e-mail or phone and describe what went wrong, with dates, amounts and the reply you already received.

Boho Casino reviews your case

Support reviews your case and replies within the usual response time; you keep the reply as your reference point for the next step.

From queue to named handler

Ask for the case to be raised to a supervisor; you get a named handler who reviews the earlier reply and the evidence you supplied.

Boho Casino and the regulator

If the internal answer still falls short, send the dispute to the Gaming Control Board Curaçao, the body that licenses Boho Casino.

Six addresses

Six addresses, one job each

Skip the generic inbox: sending a matter to the desk that owns it saves you the round trip and the repeat messages.

Account

General support and everything else[email protected]

Verification and ID checks[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Boho Casino behind the site

Check who operates Boho Casino

Read this when you want to know which company stands behind the site and who licenses it.

Company

Legal nameBoho Casino N.V.

Company number565387 (Curaçao)

AddressSchottegatweg Oost, Willemstad

License

RegulatorGaming Control Board Curaçao

License numberOGL/2005/7544/400

E-mail

Support e-mail[email protected]

Need an answer now

When someone answers you

Check this before you contact anyone so you know how long an answer should take.

Live chat

Chat hours24/7

Chat first reply1 minute

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+64 9 288 3954

Phone wait1 minute

Ready before you ask, answered faster

Hand these over first and support resolves your question in fewer exchanges.

Your account e-mail address
The date and amount in question
A screenshot of the issue
Your photo ID for verification
The reply you already received

Where can I get help that is not the casino?

Independent organisations take over where a casino cannot help. The Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all offer free, confidential support to New Zealand players, and each one works at arm's length from Boho Casino.

Problem Gambling Foundation of New Zealand. Counselling, advice and practical support for anyone whose gambling is causing harm.

Gambling Helpline New Zealand. A national telephone service where trained staff listen and point you towards local help.

Multi-Venue Exclusion Programme. A way to be barred from several venues at once so the temptation is removed.

Full Story

Before you ask

Quick answers on reaching support

Use these answers when you have one small question and no time for a long conversation.

trustDo I need to wait until Monday to get an answer?+

Yes. Boho Casino support is available twenty-four hours a day, seven days a week, including public holidays, so night shifts and weekend questions reach a person rather than a queue. Typical replies arrive in about one minute on live chat and by phone.

trustWhen will I hear back about my data request?+

Send the request to [email protected] and the privacy team handles it from there. Copies of your personal data normally follow within a month, and deletion is confirmed once legal record-keeping duties allow.

trustWhat happens when I write in German instead of English?+

English is the everyday language of the desk, and German, Finnish and Norwegian are handled too. Messages in those languages stay with a team member who speaks them, so nothing is lost in translation across a handover.

trustWhere do I send my documents and how quickly are they checked?+

Documents are usually checked within fourteen hours of arrival, counted from the moment the files upload completely. Clear photos of your photo ID, proof of address and payment card keep that clock short, and the outcome is e-mailed once the review closes.

trustWhy should I share details before anyone has looked at my account?+

Give the e-mail address registered on your Boho Casino account plus your full name and date of birth. That is enough to find you, and no one at the desk will ever ask for your password, whatever the reason given.

trustCan I complain further if the first answer does not help?+

Ask for the case to be escalated, then write to [email protected] if the reply still falls short. Should the answer remain unsatisfactory, you may take the matter to the Gaming Control Board Curaçao, which licenses Boho Casino N.V.